I’ve been project-leading a big undertaking at work recently – the purpose of which is to streamline our methods of communication with a third-party provider who is integral to the PocketSmith product. It’s a really exciting development for me to take charge with, and once it’s done it will be a huge efficiency-boost for my team: at the moment, we’re only able to have one team-member manage the communication with the vendor, and it involves a ridiculous amount of copy-pasting of text and repetitious tasks in several platforms.

Once I’m done, we’ll have streamlined our communication so that we can manage everything in our own helpdesk software and all members of the team will be able to manage their own communication streams. We will no longer lose information because we haven’t received an email or notification, and we’ll be able to improve the experience for our users.

Continue reading A dream of a project →